Frequently Asked Questions

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  • These headphoenes shows in win 7 computer but has exclamation point. But can't connect, need driver?

    Yes, win 7 needs driver to activate the Bluetooth. 

  • Do these headphones work with Apple laptop computers?

    Yes, they work.

  • When connected to a TV via bluetooth, is there a delay in the audio from the video?

    No delay 

  • HOW DOES THE PRODUCT CONNECT TO YOUR TV?
    Please go to http://guide.noontec.com/, select product “Hammo TV dock”, and then connect your product according to the instructions.
  • Are these headphones adjustable in size.

    Yes 

  • Can you use noise cancelling while listening to music?

    Yes. But be sure to turn noise canceling OFF when you are done, or it will kill the battery. 

  • Are these headphones on the ear or over the ear?

    It's ON the ear, NOT over. 

  • Is the wireless sound quality is same as that playing with cable?

    Yes, the sound quality is the same as that playing with cable.

  • Are they Bluetooth / wireless?

    No, they are wired. 

  • Does the headset have a mute button?

    No there is no button for muting

  • It has noise cancellation?

    Although it passively cancels some noise, no, it does not possess the active noise cancelling function. 

  • What kind of batteries are required for these headphones?

    They are wireless/bluetooth headphones, a built-in li-thium battery is included in the headphones and can run as long as 35 hours. 

  • Do these headphones pair with a bluetooth 5.1 sound bar system?

    Yes, they can pair with a bluetooth 5.1 sound bar system.

  • THE PRODUCT IS PAIRED BUT NO SOUND

    Make sure the headphones are on and the battery is not low.
    Check whether the docking station is turned on.
    Check whether the docking station is connected to the TV or cable box.
    Make sure the headphones, TV or cable box are not muted.
    Make sure the headphones are not paired with other devices; and if yes, please disconnect them from the other device.
    Make sure the docking station is not paired with other devices; and if yes, please disconnect it from the other device.

  • Are these headphones wireless?

    No, they are wired.

  • Are these Noise Cancelling headphoens?

    No, they are not. 

  • HOW DOES THE PRODUCT CONNECT TO YOUR TV?
    Please go to http://guide.noontec.com/, select product “Hammo TV”, and then connect your product according to the instructions.
  • HOW DO I CHARGE THE HEADPHONES?

    A specific 3.5mm-USB charge cable is included in the package.
    When charging the headphones, connect the 3.5mm plug of the charge cable to the 3.5mm audio jack of the headphones, and the other end to the USB port of the station or the USB port of a power adapter or PC;
    When charging the headphones,the yellow indicator will flash; When the headphones are fully charged,the yellow indicator will on ;
    When charging the headphones, please press the power button to turn off the headphones;

  • Are they compatible with android phones

    Yes

  • Are these on-ear or over-ear?

    They are over ear.

  • Will they comtinue to function without noise cancelling when the battery is dead?

    Yes.

  • How many devices can I pair with?

    ZORO II Wireless has a memory function with up to 8 devices and can connect to 2 devices simultaneously and switch between them freely.

  • Do these have an microphone?

    Yes

  • Do they hurt after a long period of time?

    They are really comfortable, despite wearing glasses. You typically get 3-4 hours in before you feel you need a break. 

  • Are these headphones work with smart TV ?

    Yes, if the smart TV with built-in Bluetooth. 

  • Do these headphones work with iPhone control, mic, button?

    Yes, they work with iPhone mic and button.

  • Are these compatible with computers and tablets?

    The headphones have a standard 1/8" stereo plug. You can use them on phone, iPad, iPod, laptop, etc. 

  • Do they only cancel out airplane noise? Or do they cancel out other sounds as well?

    They muffle most of the sound (pilot talking, engine noise, neighbor talking). If there is a crying baby in the row behind you, you will hear it......but at a much lower noise level. 

  • I LIKE SPORTING PROGRAMS LIKE FOOTBALL, BASKETBALL MATCHES, ETC., BUT I DO NOT WANT TO DISTURB MY FAMILY. HOW TO USE THIS PRODUCT TO MEET MY REQUIREMENTS?
    Please go to http://guide.noontec.com/, select product “Hammo TV dock”, and then select audio input option 3.5mm earphone jack and according to instructions to connect your product.
  • Are these headphones closed back or open back?

    They are closed back headphones. 

  • Are their head band adjustable?

    Yes, they are.

  • How far away from my iPhone will the bluetooth signal carry to these headphones?

    it's about 33ft.

  • THE PRODUCT IS PAIRED BUT SOMETIMES NO SOUND
    The wireless audio quality of Hammo TV may be affected in which case the headphones can not normally receive the signal if the output volume of the TV and that of the set-top-box are too small. Please adjust the volume of your TV and set-top-box to at least 30%!
  • MY FATHER HAS POOR HEARING, AND WHEN WE ARE WATCHING TV, WE NEED TO SET THE TONE OF THE TV VERY HIGH. HOW TO USE THIS PRODUCT TO MEET MY REQUIREMENTS?
    Please go to http://guide.noontec.com/, select product “Hammo TV”, and then select audio input option SPDIF or RCA and connect your product according to instructions. If the sound from the headphones is not loud enough,you can press the volume button + from the headphones until you can hear clear.
  • Do the headphones come with a battery charger?

    They come with a USB cable to charge the battery. 

  • Can you wear them with hearing aides?

    Yes

  • Do they have mono sound, stereo sound, or surround sound?

    They feature in stereo sound. 

  • THERE ARE DUAL TONES FROM THE HEADPHONES

    Please press the power button to turn off the Bluetooth when you are using the wired mode;
    Please do not insert the 3.5mm audio cable into the headphone jack when you are using the wireless mode;

  • I LIKE SPORTING PROGRAMS LIKE FOOTBALL, BASKETBALL MATCHES, ETC., BUT I DO NOT WANT TO DISTURB MY FAMILY. HOW TO USE THIS PRODUCT TO MEET MY REQUIREMENTS?
    Please go to http://guide.noontec.com/, select product “Hammo TV”, and then select audio input option 3.5mm earphone jack and according to instructions to connect your product.
  • How are they for working out at the gym?

    They are awesome. Great sound! 

  • Will these pair with my bluetooth on my computer?

    Yes, if your computer has the bulid-in Bluetooth. 

  • Can these headphones be used without the Active Noise Cancellation?

    Yes, these headphones are designed in dual modes, which means you can enjoy music either with the noise cancelling function on or off. 

  • Will these work headphones with a TV that is not a smart tv with no Bluetooth?

    No they won't 

  • Can you use to make a phone call in Bluetooth. Does it have a microphone?

    Yes, they have a microphone and is very good for calls.

  • Where do the batteries go in?

    The batteries go in the access panel on the outside of the left ear. Rock it back and at the top you'll see a tiny slit to put a fingernail into to pop off the door. 

  • THE HEADPHONES CAN NOT PAIR WITH THE STATION

    Restart the station;
    Check whether the headphones are connected to any other devices; if so, please remove the headphones from the Bluetooth list of the other device and try again;

  • Are these headsets compatible with a smart TV?

    Yes, if your smart TV is built with a Bluetooth transmitter.

  • Does the wired connector have a volume control on it

    No volume control. There is only a button on the cable enabling pause/play music or answer/hang up call. 

  • are these headphoens sweatproof?

    No

  • Do they have microphone?

    The original cable has a microphone and play/pause button integrated.

  • How do you connect these to an Xbox 360?

    It looks Xbox 360 does not support Bluetooth. You can connect via your TV though if your TV supports Bluetooth. 

  • Do they turn off automatically to save battery after using them?

    Yes, they do. 

  • How long will they take for the battery to be fully charged?

    It take about 2 hours to be fully charged and can work as long as 35 hour once a fully charge is finished.

  • Are the ear pads consumer replacable?

    Yes, the ear pads are replaceable. 

  • MY FATHER HAS POOR HEARING, AND WHEN WE ARE WATCHING TV, WE NEED TO SET THE TONE OF THE TV VERY HIGH. HOW TO USE THIS PRODUCT TO MEET MY REQUIREMENTS?
    Please go to http://guide.noontec.com/, select product “Hammo TV dock”, and then select audio input option SPDIF or RCA and connect your product according to instructions. If the sound from the headphones is not loud enough,you can press the volume button + from the headphones until you can hear clear.
  • How many devices can I pair with?
    Hammo Wireless has a memory function with up to 8 devices and can connect to 2 devices simultaneously and switch between them freely.
  • Are these headphones binaural?

    Yes, they are. 

  • THE PRODUCT IS PAIRED BUT NO SOUND AT ONE SIDE OF THE HEADPHONES
    If there is no sound at one side of the headphones, please unplug the audio cable, plug it again and make sure the audio cable is completely plugged in the jack.