Frequently Asked Questions

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  • Where do the batteries go in?

    The batteries go in the access panel on the outside of the left ear. Rock it back and at the top you'll see a tiny slit to put a fingernail into to pop off the door. 

  • HOW DO I CHARGE THE HEADPHONES AND THE DOCKING STATION?

    A specific 3.5mm-USB charge cable is included in the package. When charging the headphones, connect the 3.5mm plug of the charge cable with the 3.5mm audio jack of the headphones, and the other end to the USB port of the station or the USB port of a power adapter or PC.

  • Will these pair with my bluetooth on my computer?

    Yes, if your computer has the bulid-in Bluetooth. 

  • Do they have microphone?

    The original cable has a microphone and play/pause button integrated.

  • HEADSET IS PAIRED BUT NO SOUND

    Please try the following to make sure your TV has no problem in audio output and no problem to the headphones. 1. If your TV has the headphones jack, plug one end of the 3.5mm audio cable to the headphones, and the other end to your TV headphones jack to check if there is sound from the headphones. If no sound, try another 3.5 audio cable coming with the headphones. There are two 3.5mm audio cables in the package. 2. Plug the included RCA cable (the one with white and red heads) to your TV's RCA outputs, then connect one end of the 3.5mm audio cable to the RCA cable, and the other end to the headphones to check if there is sound. 3. The headphones have the bluetooth function. You may connect the headphones directly with your mobile phones to check if there is sound. If the headphones in the above situation all work well, but no sound when being connected with your TV via the docking station, it should be the docking station's problem, and we'd like to ship you free replacement by returning the defective one. Please feel free to contact the support team at support@noontec.com.

  • How many devices can I pair with?

    ZORO II Wireless has a memory function with up to 8 devices and can connect to 2 devices simultaneously and switch between them freely.

  • Do they have mono sound, stereo sound, or surround sound?

    They feature in stereo sound. 

  • Are these headphones adjustable in size.

    Yes 

  • Can you wear them with hearing aides?

    Yes

  • HOW’S THE SOUND QUALITY? IS THERE ANY DELAY OR FEEDBACK?

    The sound quality is crystal clear and great, no delays or feedback. Older RF (radio frequency) headphones used analog signals, and required complex frequency adjustment. In addition, they were subject to RF interference causing static which resulted in poor audio quality. In contrast, the Hammo TV utilizes High Definition digital wireless technology which provides resistance to RF interference, no need for frequency adjustment and very little perceived static.

  • Do the headphones come with a battery charger?

    They come with a USB cable to charge the battery. 

  • How do you connect these to an Xbox 360?

    It looks Xbox 360 does not support Bluetooth. You can connect via your TV though if your TV supports Bluetooth. 

  • DOES THE TV HAVE TO HAVE BLUETOOTH ?

    Not necessarily, if your TV has the headphones Jack or RCA outputs Jack, the Hammo TV can work with your TV.

  • Are these on-ear or over-ear?

    They are over ear.

  • Are these headphones on the ear or over the ear?

    It's ON the ear, NOT over. 

  • Can these headphones be used without the Active Noise Cancellation?

    Yes, these headphones are designed in dual modes, which means you can enjoy music either with the noise cancelling function on or off. 

  • Does the wired connector have a volume control on it

    No volume control. There is only a button on the cable enabling pause/play music or answer/hang up call. 

  • Are these compatible with computers and tablets?

    The headphones have a standard 1/8" stereo plug. You can use them on phone, iPad, iPod, laptop, etc. 

  • Are these headphones work with smart TV ?

    Yes, if the smart TV with built-in Bluetooth. 

  • Are these headphones wireless?

    No, they are wired.

  • WILL THE "AUDIO OUT" PORT ON THE BACK OF MY SAMSUNG TV ALLOW ME TO USE THESE? MY ONLY OTHER AUDIO OUTPUT IS "DIGITAL AUDIO OUT (OPTICAL)' ?

    Yes, please check if the audio out are either 3 ports in white, red, and yellow or 2 ports in white and red. If you'd like to use the Hammo TV on the digital audio out (optical), an optical to analog converter is needed.

  • How long will they take for the battery to be fully charged?

    It take about 2 hours to be fully charged and can work as long as 35 hour once a fully charge is finished.

  • Are these headphones binaural?

    Yes, they are. 

  • are these headphoens sweatproof?

    No

  • When connected to a TV via bluetooth, is there a delay in the audio from the video?

    No delay 

  • Are they Bluetooth / wireless?

    No, they are wired. 

  • Will these work headphones with a TV that is not a smart tv with no Bluetooth?

    No they won't 

  • CAN THE DOCKING STATION BE PAIRED WITH OTHER BLUETOOTH HEADPHONES TO WATCH TV, OR IT'S EXCLUSIVE TO NOONTEC WIRELESS HEADPHONES?

    Yes, the docking station can be paired to other bluetooth headphones to watch TV.

  • CAN I USE THIS WITH SURROUND SOUND ?

    Yes if the surround sound has the output jack(s). Or if it has the bluetooth function, Hammo TV can be connected directly via bluetooth and no need of the included docking station.

  • Can you use to make a phone call in Bluetooth. Does it have a microphone?

    Yes, they have a microphone and is very good for calls.

  • HOW DO THESE HEADPHONES CONNECT TO YOUR TV?

    Super simple! Plug the power cable into the base and the base connects to the TV either via the TV headphones jack (if you do not want the TV to be heard by others) or via the RCA plugs that go into the "audio out" from the TV (if you want the TV to be heard by others), and power on the station and the headphones, you then can enjoy the TV programs via the headphones.

  • Are these Noise Cancelling headphoens?

    No, they are not. 

  • It has noise cancellation?

    Although it passively cancels some noise, no, it does not possess the active noise cancelling function. 

  • THE HEADPHONES CANNOT BE PAIRED WITH THE DOCKING STATION.
    Please check the status of the indicator lights of both the headphones and the docking station. When they are successfully paired, the indicator light of the headphones should be flashing in green about every 3 seconds, and that of the docking station should be in solid green. If either indicator light is flashing quickly, it means the headphones are not paired with the docking station, but either the headphones or the docking station is paired with the other Bluetooth devices in your house. Please turn off the possible Bluetooth devices in your house, and then restart the docking station and the headphones, they should be paired then.
  • What kind of batteries are required for these headphones?

    They are wireless/bluetooth headphones, a built-in li-thium battery is included in the headphones and can run as long as 35 hours. 

  • I CAN'T HEAR SO MY TV IS UP LOUD. WHEN I HAVE COMPANY THEY COMPLAIN. SO CAN EVERYONE WATCH TV AND MYSELF AT THE SAME TIME? THEY HAVE IT NORMAL VOLUME

    1.When you have company and they'd like to watch TV together, but you can barely hear when the TV is in others’ normal volume, and under this circumstance, you would wish you could you adjust the headphones volume independently, and you can do this on Hammo TV by pressing the volume button + until you can hear clear. There will be two "di" When the volume of the headphones reach to the highest. 2.When there is no company, you may plug the docking station to your TV HEADPHONES jack, which means no one else can hear TV but you can via the wireless headphones, and you can adjust the TV volume to your desired volume so that you hear clear enough. If you have any other problems, please feel free to contact the support at support_us@noontec.com or click "Contact Seller” in your Amazon order.

  • WILL ANOTHER PERSON WATCHING THE TV WITHOUT HEADPHONES NOT BE ABLE TO HEAR THE TV?

    Yes they still can hear and even control the volume for them. Your headset has its own volume control. If you want to watch TV. And everyone is asleep you can turn volume all the way down on TV. And use headset.

  • Does the headset have a mute button?

    No there is no button for muting

  • Do they only cancel out airplane noise? Or do they cancel out other sounds as well?

    They muffle most of the sound (pilot talking, engine noise, neighbor talking). If there is a crying baby in the row behind you, you will hear it......but at a much lower noise level. 

  • These headphoenes shows in win 7 computer but has exclamation point. But can't connect, need driver?

    Yes, win 7 needs driver to activate the Bluetooth. 

  • HOW DO YOU MAKE SURE THESE WILL WORK WITH YOUR TV?
    If your TV has the headphones Jack or RCA outputs Jack, the Hammo TV can work with your TV. Or if your TV has the Bluetooth function, the Hammo TV can connect to your TV directly without the docking station. If your TV has none of the above functions but only an optical output, you then need an optical to RCA adapter.
  • How are they for working out at the gym?

    They are awesome. Great sound! 

  • WHAT IS THE HEIGHT OF THIS SET?

    Hammo TV is foldable. The height of the headphones alone when unfolded is about 7.5 inches, and 5.5 inches when folded. Hammo TV comes with the docking station. When the headphones are placed on the docking station, the height is 9.5 inches.

  • CAN I BUY AN ADDITIONAL HEADSET?

    Yes, the docking station of Hammo TV does support to connect other wireless headphones besides Hammo TV, but to ensure the sound quality, it's suggested to use Noontec wireless headphones only. An over-ear Noontec wireless headphones named Hammo Wireless which will be available on soon.

  • Do they turn off automatically to save battery after using them?

    Yes, they do. 

  • Can you use noise cancelling while listening to music?

    Yes. But be sure to turn noise canceling OFF when you are done, or it will kill the battery. 

  • I WOULD REALLY LIKE TO KNOW WHEN THE 2ND PAIR OF HEADSETS FOR THIS WILL BE AVAILABLE?

    It will be early to mid July 2017.

  • Is the wireless sound quality is same as that playing with cable?

    Yes, the sound quality is the same as that playing with cable.

  • Do these headphones pair with a bluetooth 5.1 sound bar system?

    Yes, they can pair with a bluetooth 5.1 sound bar system.

  • CAN IT ALSO CONNECT TO MOBILES PHONES, OR IPODS, ETC BESIDES TV?

    Yes.

  • Do these headphones work with iPhone control, mic, button?

    Yes, they work with iPhone mic and button.

  • Will they comtinue to function without noise cancelling when the battery is dead?

    Yes.

  • Are these headsets compatible with a smart TV?

    Yes, if your smart TV is built with a Bluetooth transmitter.

  • Are the ear pads consumer replacable?

    Yes, the ear pads are replaceable. 

  • Do these headphones work with Apple laptop computers?

    Yes, they work.

  • Do they hurt after a long period of time?

    They are really comfortable, despite wearing glasses. You typically get 3-4 hours in before you feel you need a break. 

  • WILL EVERYONE ELSE WATCHING THE TV BE ABLE TO HEAR THE TV IF SOMEONE IS USING THIS HEADSET?

    It depends. Hammo TV has 2 sets of audio connections: 1) If the docking station is connected to the TV's HEADPHONE jack, yes, no one else will hear the TV; 2) If the docking station is connected to the "RCA" audio OUT jacks or set top box, the TV's speakers will still be heard. Additionally, the docking station contained in the Hammo TV digital wireless headphones support to connect to two devices simultaneously, which means two persons can watch and hear the TV via his/her connected wireless headphones at the same time. How to connect two wireless headphones simultaneously: when the 1st pair of headphones is connected via the normal steps, power off the docking station and then power on, the indicator light of the dock station will be flashing to be paired, enable the Bluetooth of the 2nd wireless headphones and this pair will also be connected.

  • Are these headphones closed back or open back?

    They are closed back headphones. 

  • Are they compatible with android phones

    Yes

  • THE HEADPHONES DO NOT CHARGE WHEN PLUGGED IN. DO THEY NEED TO BE TURNED OFF TO CHARGE?

    It's not necessarily to turn off the headphones when in charge. If your headphones are turned on and paired with your TV, and now you'd like to charge them and plug one end of the 3.5mm charge cable to the headphones, and the other end to a USB power source, your headphones now should be flashing in orange and also in green in succession. Flashing in orange means your headphones are in charging; and flashing in green means your headphones are also paired. But now there is no sound from the headphones as once a 3.5mm cable either a 3.5mm charging cable or a 3.5mm audio cable is plugged in the headphones, the headphones is then turned to wired mode, and no sound from the wireless mode. So it's better to charge to the headphones when not in use. Please feel free to contact the support team at support_us@noontec.com for assistance if your headphones have the problem in charging.

  • How far away from my iPhone will the bluetooth signal carry to these headphones?

    it's about 33ft.

  • Are their head band adjustable?

    Yes, they are.

  • Do these have an microphone?

    Yes

  • WILL THESE ALSO WORK WITH A CD/DVD PLAYER, JUST FOR THE CD SOUND?

    Yes, if your cd/dvd player has the headphones jack or bluetooth function.